Terms of Service

Effective — 2026-04-22

Parties

These Terms govern use of the Upgear platform provided by Upgear CRM Pvt Ltd ("we"). By subscribing to Upgear, you ("Customer") accept these Terms.

Subscription

Upgear Core is billed at ₹11,000/year for up to 5 users; volume-tiered above. Addons (WhatsApp Marketing, AI Copilot, Photo Attendance) are optional add-ons billed annually in addition to Core.

30-day money-back

New Core subscriptions may be refunded in full within the first 30 days. Customer data can be exported in full at any point during or after the subscription.

Pass-through fees

WhatsApp provider message fees and Razorpay transaction fees pass through at the external provider’s published rates. We do not mark these up.

Data ownership

All customer data remains the property of the Customer. We hold data only as a processor for the purpose of providing the service. Per-tenant database architecture means your data lives on its own SQL database, isolated from every other customer.

Service availability

We target 99.5% monthly uptime, excluding scheduled maintenance windows (notified 48 hours in advance). Credit terms for sustained outages are available on request.

Governing law

These Terms are governed by the laws of India. Courts at Kolhapur, Maharashtra have exclusive jurisdiction.

This is a minimum-viable Terms of Service. A full commercial agreement is executed with every paying customer; this public page summarises the key commitments.